Casino Helps City Become “Service Best”
Tuesday, February 08, 2011 at 15:27
The Northern Lights Casino has answered a challenge from the city of Prince Albert.
The city is trying to attain the designation of a Service Best City.
To receive this title, however, the community must have a number of businesses that have trained 60 percent of its frontline staff in the service best model.
The casino is one of four groups to have done that already.
Human Resources manager Merle Lasert says they began training years ago.
He adds he took the program himself in 2003 and enjoys the solid know-how it brings to the industry.